Delivery and shipping

What is the delivery delay ?

On average, you will receive your order within 24-48 hours after dispatch. Nevertheless, it may be that the shipment takes more or less time for reasons that are the responsibility of our delivery provider.

What are the delivery options?
  • Chronopost: You have the option of choosing home delivery or Chronopost pick-up point.
  • Mondial Relay: Delivery to parcel relays (excluding pick-up lockers), only for parcels weighing less than 10kg.
How do I track the delivery of my order?

Once your order has been shipped by us, you will automatically receive an email from Chronopost containing your tracking number and the link that will allow you to follow the progress of your package.

How do I change my delivery address?

If your order has not yet been dispatched, we can still modify your delivery address. If it has been shipped, you must wait for the option "transmit a new instruction" to appear on your delivery tracking. If you are unable to inform Chronopost of your change of address, you can contact us via your customer area or on info@vitagermine.com so that we can send your contact details to the carrier.

My delivery is late, what should I do?

For Chronopost: If your delivery is late, do not hesitate to consult your parcel tracking by clicking on the link provided for this purpose in the Chronopost email or by going to https://www.chronopost.fr/ en/tracking-package with your tracking number. Depending on the status of your order, a "transmit a new instruction" option is available on your tracking. If Chronopost still fails to deliver to you, you can contact us via your customer area or at info@vitagermine.com and we will contact the carrier directly.

For Mondial Relay: do not hesitate to consult your parcel tracking by clicking on the link provided for this purpose in the Mondial Relay email

In which countries is it possible to have it delivered?

We deliver in Metropolitan France: delivery is free from 40€ of purchases (9€ under this amount).

We also deliver Europe with a delivery supplement:

Chronopost

For Belgium: Free delivery from 100€ of purchases, 15€ delivery costs below this amount

For the Netherlands: Free delivery from 100€ of purchases, 15€ delivery costs below this amount

For Luxembourg: Free delivery from 100€ of purchases, 15€ delivery costs below this amount

For Portugal: Free delivery from 100€ of purchases, 15€ delivery costs below this amount

For Ireland: 6€ above 100€ of purchases, 18€ delivery costs below this amount

Mondial Relay (orders under 10 kilos)

For Belgium: Free delivery from 100€ of purchases, 9.60€ delivery costs below this amount

For the Netherlands: Free delivery from 100€ of purchases, 9.60€ delivery costs below this amount

For Luxembourg: Free delivery from 100€ of purchases, 9.60€ delivery costs below this amount

For Portugal: Free delivery from 100€ of purchases, 9.60€ delivery costs below this amount

For Spain: Get delivered using Babybio.es