How do I know if my order has been validated?

If your order was successfully validated, you will have automatically received an order confirmation email. You can also view your order and its status by going to your account and clicking on the Order History tab. If you can't find any record of your order, you can contact our customer service via your Personal Account or at info@vitagermine.com so we can investigate further.

FAQs From Same Category

What are the payment options?

When paying on our online store Babybio.fr, you have several options:

  • credit card
  • PayPal or PayPal Later for 4 interest-free installments
  • Apple Pay
  • bank transfer with Bridge
  • Bancontact
Is my payment secure?

Whether you choose to pay for your order via PayPal or our payment platform, it's completely secure. You'll also notice a small "padlock" next to the babybio.en URL.

I wish to cancel my order

If you wish to cancel your order, you can contact our customer service via your Personal Account or at info@vitagermine.com. The sooner you contact us, the faster we can respond.

If the order has not yet been shipped, we can cancel your order and process a refund. If your order has already been handed over to our carrier, you will need to refuse delivery of the package for it to be returned to us. We will process a refund upon receipt.

Is it possible to have samples?

We understand your need to test our products, unfortunately we do not have a discovery pack or samples to offer you at this time.