A product was damaged during delivery of my order, what should I do?

Please be assured that we make every effort to ensure our products are properly protected during shipping.
However, shock may damage the packaging during shipping; we sincerely apologize for this. To help us remedy this, please contact our customer service team via your Personal Space or at info@vitagermine.com.

FAQs From Same Category

A product is missing from my package, what should I do?

Our teams are doing their best to prepare your orders as quickly as possible, and sometimes a product may be forgotten. Don't worry; you can contact our customer service via your Personal Space or at info@vitagermine.com so we can resolve your situation.

I didn't receive the right product, what should I do?

Don't worry, to err is human. You can contact our customer service via your Personal Space or at info@vitagermine.com so we can rectify your situation.